Client Overview

Our client is a global leader in the food and beverage industry. They manage complex supply chains and extensive warehouse operations across numerous distribution centers and sites worldwide. This enterprise requires seamless product availability and timely order fulfillment to maintain its market position.

The Ask

The client sought to leverage advanced AI technologies to enhance operational efficiency, reduce costs, and ensure customer satisfaction across their vast network.

Challenges

The client faced significant challenges in critical operational areas:

• Suboptimal fulfillment rates.
• Inefficient workforce utilization across multiple sites.
• Subpar picking efficiency.
• Delays and stockouts are impacting product availability.
• Need for proactive issue resolution in a fast-paced environment.

Our Solution: Agentic AI for Supply Chain and Workforce Optimization

We deployed a comprehensive suite of Agentic AI solutions designed to provide real-time insights and enable proactive decision-making across the client’s supply chain and warehouse operations. Our solution delivery involved several key stages:

GenAI-powered Agentic Assistant:

Integrated a GenAI-powered Agentic Assistant with the “E2E Order to Fulfillment Control Tower”: This provided real-time visibility into fulfillment rates, shipment statuses, and inventory levels.

Automated Exception Handling:

The AI assistant reduced manual intervention and accelerated response times for operational exceptions.

Delivered Real-Time Supply Chain Insights:

The system provided real-time insights into stock transfer delays, forecasted fill rates, and identified root causes of disruptions, offering corrective actions.

Supported Data-Driven Labor Planning:

This allowed for aligning workforce availability with demand fluctuations.

Implemented Continuous Learning:

The system continuously learned from historical data to refine recommendations and improve accuracy over time.

Monitored and Optimized Workforce Performance:

The AI solution monitored picker performance, workforce allocation, and productivity levels across multiple sites.

Enabled Dynamic Labor Distribution:

The system dynamically adjusted labor distribution to maximize efficiency and reduce operational costs.

Impact Delivered

The deployment of Agentic AI solutions delivered transformative value, enabling the client to achieve significant improvements across their operations:

• Enhanced fulfillment accuracy through real-time tracking, issue resolution, and optimized inventory visibility.
• Reduced delays and stockouts, ensuring seamless product availability across the supply chain.
• Increased responsiveness to supply chain disruptions, minimizing the impact on service levels through AI-driven insights into delays, fill rates, and operational inefficiencies.
• Optimized workforce utilization with dynamic labor allocation, leading to increased picking efficiency.
• Reduced operational costs and improved labor productivity by minimizing overtime expenses through AI-driven workforce planning.
• Revolutionized decision-making, ensuring timely order fulfillment and operational excellence.