The South African Social Security Agency (SASSA) provides vital financial support to millions of South Africans through grants such as the SRD R350, child support, disability, and old-age pensions. To ensure smooth communication and secure grant payments, beneficiaries must keep their contact details—especially their phone numbers—up to date. If you have lost your SIM card, changed service providers, SASSA Change Phone Number or entered the wrong number during registration, you may need to request a SASSA phone number change.

Why Is Your Phone Number Important for SASSA?

Your registered phone number is more than just a contact detail—it is directly linked to your SASSA profile. Here’s why it matters:

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  Verification: SASSA uses OTPs (One-Time PINs) sent to your phone for security and updates.

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  Payment Notifications: You receive SMS alerts when your grant is approved or paid.

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  Status Updates: Your phone number allows you to check your application status online.

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  Banking Links: For SRD R350, your banking details are verified using your registered number.

Without the correct number, you may miss important updates or face delays in receiving your grant.

How to Change Your Phone Number with SASSA

The method you use depends on which grant you are receiving:

1. For the SRD R350 Grant

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  Go to the official website: srd.sassa.gov.za.

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  Scroll down and click on “How do I change my contact details?”.

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  Enter your ID number.

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  You will be asked to provide your old and new phone numbers.

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  For security, an OTP may be sent to the old number (if accessible). If not, SASSA will require additional verification.

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  Submit the request and wait for confirmation.

2. For Other Grants (Child, Disability, Older Persons, etc.)

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  Visit your nearest SASSA office in person.

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  Bring your South African ID (green barcoded ID or smart copyright).

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  Request the phone number update form and provide the new details.

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  A SASSA officer will verify and capture your updated information.

Things to Keep in Mind

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  Processing Time: Updates may take a few days to reflect in the system.

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  Correct Details: Ensure the new number is registered in your name for security purposes.

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  Scams Alert: SASSA will never ask for payment to update your details. Only use official platforms or in-person visits.

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  Lost Access to Old Number: If you no longer have your old SIM, you may need to provide extra verification such as ID or proof of address.

Final Thoughts

Keeping your phone number up to date with SASSA is essential for uninterrupted access to your grant. Whether you receive the SRD R350 or other social grants, your phone number ensures that you get timely updates, secure verification codes, and payment notifications.

By promptly updating your number online or at a SASSA office, you can avoid delays, prevent miscommunication, and ensure your grant reaches you without any issues.